Front Office Desktop Engineer – VIP Trading Floor Support

TechDigital Group; San Francisco (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

TechDigital Group in San Francisco is seeking an IT Desktop Support professional to provide on-site support for front-office users, including traders and portfolio managers. The ideal candidate will have 4 to 8 years of experience in desktop support within asset management or financial services, along with strong technical skills in ITSM tools like ServiceNow and excellent problem-solving capabilities.

You will be responsible for managing incidents, supporting trading environments, and ensuring minimal disruption during market hours.

Qualifications

• 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services.
• Experience supporting portfolio managers, traders, and research teams.
• Exposure to market-sensitive, time-critical environments.

Responsibilities

• Provide dedicated on-site desktop support for front-office users including portfolio managers and traders.
• Manage incidents and service requests via tools like ServiceNow or Jira.
• Support multi-monitor configurations and trading systems.

Skills

Strong Windows desktop and endpoint support expertise

Multi-monitor and high-performance workstation setup

Basic infrastructure knowledge (Active Directory, VPN, Networking, Citrix/VDI)

Tools

ServiceNow

Jira

Job description

TechDigital Group in San Francisco is seeking an IT Desktop Support professional to provide on-site support for front-office users, including traders and portfolio managers. The ideal candidate will have 4 to 8 years of experience in desktop support within asset management or financial services, along with strong technical skills in ITSM tools like ServiceNow and excellent problem-solving capabilities.

You will be responsible for managing incidents, supporting trading environments, and ensuring minimal disruption during market hours.