VIP Front-Office Desktop Support Specialist

TechDigital Group; Atlanta (GA); On-site; USD 60,000 - 70,000; Full time

Job summary

TechDigital Group is seeking an IT Desktop Support Specialist in Atlanta, GA, specializing in front-office support for financial services. The successful candidate will assist portfolio managers and traders with desktop and endpoint issues, ensuring swift resolutions in fast-paced environments.

The role requires 4-8 years of experience in desktop support, ideally in asset management. Strong communication skills and technical expertise are crucial for success. Flexibility on the compensation rate, targeting $31.51/hr for the right candidate.

Qualifications

• 4-8 years in IT Desktop Support or Trade Floor Support within Asset Management.
• Experience supporting portfolio managers and traders.
• Exposure to time-critical environments.

Responsibilities

• Provide dedicated on-site desktop support for front-office users.
• Deliver desk-side support during market hours.
• Manage incidents via ITSM tools like ServiceNow or Jira.

Skills

Strong Windows desktop and endpoint support expertise

Multi-monitor and high-performance workstation setup

Basic infrastructure knowledge: Active Directory, VPN, Networking

Tools

ServiceNow

Jira

Job description

TechDigital Group is seeking an IT Desktop Support Specialist in Atlanta, GA, specializing in front-office support for financial services. The successful candidate will assist portfolio managers and traders with desktop and endpoint issues, ensuring swift resolutions in fast-paced environments.

The role requires 4-8 years of experience in desktop support, ideally in asset management. Strong communication skills and technical expertise are crucial for success. Flexibility on the compensation rate, targeting $31.51/hr for the right candidate.