Front Office Desktop Engineer – VIP Trading Floor Support

TechDigital Group; Princeton (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Flexible working hours

Job summary

TechDigital Group is seeking an IT Desktop Support professional based in Princeton, New Jersey. You will provide dedicated desktop support for front-office users including portfolio managers and traders, ensuring minimal disruption during market hours.

The ideal candidate must possess 4–8 years of relevant experience in IT Desktop Support, with exposure to market-sensitive and time-critical environments. Proficiency in Windows desktop support and ITSM tools like ServiceNow is essential.

Qualifications

• 4–8 years in IT Desktop Support or Trade Floor Support within Asset Management or Financial Services.
• Experience supporting portfolio managers, traders, and research teams.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Provide dedicated on-site desktop support for front-office users including portfolio managers and traders.
• Deliver desk-side support during market hours, ensuring minimal disruption.
• Support time-critical incidents aligned to market cycles.
• Coordinate with cross-functional IT teams for priority issue resolution.

Skills

Windows desktop and endpoint support expertise

Multi-monitor and high-performance workstation setup

Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/VDI

Exposure to market-sensitive, time-critical environments

Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet)

Tools

ServiceNow

Jira

Job description

TechDigital Group is seeking an IT Desktop Support professional based in Princeton, New Jersey. You will provide dedicated desktop support for front-office users including portfolio managers and traders, ensuring minimal disruption during market hours.

The ideal candidate must possess 4–8 years of relevant experience in IT Desktop Support, with exposure to market-sensitive and time-critical environments. Proficiency in Windows desktop support and ITSM tools like ServiceNow is essential.