Trading Floor IT Support Specialist

Setec Alpha; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

Setec Alpha is seeking an experienced IT support professional to serve as the primary interface for trading business units. You will provide hands-on support for Windows desktops, Office 365, mobile devices, and Citrix/VDI environments, resolving incidents quickly in a fast-paced trading setting.

You will manage ITIL processes through ServiceNow, handle end-user access and changes, and support market data platforms and vendor integrations with a customer-focused, problem-solving approach.

Qualifications

• 5+ years of enterprise technical support experience, preferably in financial services.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Strong knowledge of Active Directory, Exchange, Windows, Office 365, and Windows desktop support.
• Experience supporting VDI and Citrix environments, mobile tech, and remote-access solutions.
• Familiarity with ITIL practices and ServiceNow workflows.
• Experience supporting market data platforms and vendor integrations.
• Strong customer-service skills, sound judgment, and hands-on troubleshooting under pressure.
• Ability to work night and weekend shifts; travel to branch offices; server/data center support a plus.

Responsibilities

• Serve as the primary technology support interface for trading business units, ensuring timely, high-quality resolution of end-user needs.
• Deliver hands-on support for Windows desktops, Office 365, mobile devices, remote-access tools, VDI, and Citrix environments.
• Diagnose and resolve desktop, application, connectivity, and basic network issues in a fast-paced trading environment.
• Manage incident, problem, and change workflows through ServiceNow, maintaining clear stakeholder communication through resolution.
• Support trading floor operations, including adds, moves, changes, and end-user access requirements.
• Provide support for market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related API integrations and Excel plug-ins.
• Apply ITIL best practices across CMDB, incident management, change management, and quality metrics.

Skills

Technical support

Customer service

Problem solving

ITIL practices

Team collaboration

Education

Bachelor’s degree in Computer Science / Information Technology

Tools

ServiceNow

Active Directory

Exchange

Windows Desktop Support

Office 365

Citrix

VDI

Remote access solutions

Job description

Setec Alpha is seeking an experienced IT support professional to serve as the primary interface for trading business units. You will provide hands-on support for Windows desktops, Office 365, mobile devices, and Citrix/VDI environments, resolving incidents quickly in a fast-paced trading setting.

You will manage ITIL processes through ServiceNow, handle end-user access and changes, and support market data platforms and vendor integrations with a customer-focused, problem-solving approach.