Deskside Engineer

Cognizant; New York (NY); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Deskside Engineer in Brooklyn to provide technical and operational support for traders and front-office users, ensuring high availability of trading apps, market data platforms, and trading floor infrastructure.

Responsibilities include supporting Bloomberg Terminal, Refinitiv/Eikon, Reuters Fidessa, and OMS/EMS systems, troubleshooting desktops and networks, and coordinating with vendor teams in a fast-paced environment. 4–8 years in金融 services IT preferred.

Qualifications

• 4–8 years in Trader Support or Financial Services IT.
• Experience supporting Investment Banking or Capital Markets.
• Strong troubleshooting of trading applications and market data.
• Ability to work in a high-pressure environment and coordinate with teams.
• Knowledge of Bloomberg Terminal, Refinitiv/Eikon, Reuters Fidessa, OMS/EMS.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.

Skills

Windows/Mac support

Active Directory

ITSM tools

Communication

Trader front-office support

Finance IT experience

Tools

Bloomberg Terminal

Refinitiv Eikon

Reuters Fidessa

OMS/EMS

ServiceNow

Remedy

Job description

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Role Title: Deskside Engineer

Location: Brooklyn, New York City, NY

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

What you'll do in the role:

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

What you’ll need to succeed:

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow Remedy etc.).
• Strong communication stakeholder management and problem-solving skills.
• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation:

We are offering between $63,000– $72,000. Applications will be accepted until Aug 21st, 2026.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.