Trading Floor Desktop Engineer Lead

Cognizant; New York (NY); On-site; USD 139,000 - 155,000; Full time

Job summary

Cognizant in New York City is seeking a Desktop Engineer Lead to provide technical and operational support for traders and front-office users, ensuring high availability of trading applications and market data platforms.

The role requires strong Windows/Mac troubleshooting, ITSM experience, and collaboration with global vendor teams to resolve incidents quickly in a fast-paced financial services environment.

Qualifications

• Strong Windows/Mac devices support and troubleshooting skills.
• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).
• Familiarity with ITSM tools (ServiceNow Remedy etc.).
• Strong communication stakeholder management and problem-solving skills.
• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.
• Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.
• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced high-pressure environment.
• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.
• Coordinate with application network infrastructure and vendor teams for issue resolution.
• Perform software installations upgrades user access management and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

Skills

Windows/Mac support

Active Directory

Citrix

Microsoft 365

Networking (TCP/IP DNS)

ITSM tools

Communication & stakeholder management

Trader/Front Office support

Investment Banking/Capital Markets

Brokerage environments

Tools

ServiceNow

Remedy

Job description

Cognizant in New York City is seeking a Desktop Engineer Lead to provide technical and operational support for traders and front-office users, ensuring high availability of trading applications and market data platforms.

The role requires strong Windows/Mac troubleshooting, ITSM experience, and collaboration with global vendor teams to resolve incidents quickly in a fast-paced financial services environment.