Deskside Engineer

Cognizant; New York (NY); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays

401(k) plan

Disability insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Brooklyn, NY is seeking a Deskside Engineer to provide technical and operational support for traders and front-office users, ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.

You will troubleshoot Bloomberg Terminal, Refinitiv, Reuters, Fidessa, and OMS/EMS applications, manage incidents in ServiceNow, work with ITIL processes, and collaborate with application, network, and vendor teams to resolve issues quickly.

Qualifications

• 4–8 years in Trader Support or Financial Services IT Support.
• Experience supporting trading floor technologies.
• Strong Windows/Mac device support and troubleshooting.
• Knowledge of AD, Citrix, M365, and basic networking.
• Familiarity with ITSM tools such as ServiceNow or Remedy.
• Excellent communication and stakeholder management.

Responsibilities

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications, market data platforms, and trading floor infrastructure.
• Support trading and market data platforms such as Bloomberg Terminal, Refinitiv/Eikon, Reuters, Fidessa, and OMS/EMS applications.
• Troubleshoot issues related to trading applications, market data feeds, desktops, laptops, and multi-monitor workstations.
• Provide onsite and remote support to traders in a fast-paced, high-pressure environment.
• Manage incidents and service requests through ITSM tools ensuring SLA compliance.
• Coordinate with application, network, infrastructure, and vendor teams for issue resolution.
• Perform software installations, upgrades, user access management, and hardware deployments.
• Maintain documentation and follow ITIL-based support processes.
• Experience supporting Bloomberg, Refinitiv/Eikon, Reuters, and trading floor technologies.

Skills

Trader Support

Windows/Mac troubleshooting

Active Directory

Microsoft 365

Networking basics

ITSM tools

Communication

Stakeholder management

Problem solving

Tools

ServiceNow

Remedy

Job description

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Role Title: Deskside Engineer

Location: Brooklyn, NY

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Job Summary

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

What you'll do in the role:

• Provide technical and operational support to traders and front-office users ensuring high availability of trading applications market data platforms and trading floor infrastructure.

• Support trading and market data platforms such as Bloomberg Terminal Refinitiv/Eikon Reuters Fidessa and OMS/EMS applications.

• Troubleshoot issues related to trading applications market data feeds desktops laptops and multi-monitor workstations.

• Provide onsite and remote support to traders in a fast-paced high-pressure environment.

• Manage incidents and service requests through ServiceNow or similar ITSM tools ensuring SLA compliance.

• Coordinate with application network infrastructure and vendor teams for issue resolution.

• Perform software installations upgrades user access management and hardware deployments.

• Maintain documentation and follow ITIL-based support processes.

• Experience supporting Bloomberg Refinitiv/Eikon Reuters and trading floor technologies.

What you’ll need to succeed:

• Strong Windows/Mac devices support and troubleshooting skills.

• Knowledge of Active Directory Citrix Microsoft 365 and basic networking (TCP/IP DNS).

• Familiarity with ITSM tools (ServiceNow Remedy etc.).

• Strong communication stakeholder management and problem-solving skills.

• 4-8 years in Trader Support Front Office Support or Financial Services IT Support.

• Experience in supporting Investment Banking Capital Markets Asset Management or Brokerage environments.

Compensation

We are offering between $63,000– $72,000. Applications will be accepted until Aug 21st, 2026.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.