Trade Floor Team Leader - Retail Sales

Crate & Barrel; Kansas; On-site; USD 38,000 - 46,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader, Trade to energize the sales floor and mentor associates. Under the Assistant Store Leader, you’ll guide the designated team to meet daily sales goals, coach performance, and ensure personal attention for every customer.

You’ll play a hands-on role on the floor, train on product knowledge, selling, service, and store policy compliance, while maintaining loss prevention and safety standards.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Ensure understanding of company systems, policies and procedures including loss prevention, security and safety guidelines.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty.
• Communicate regularly with the Assistant Store Leader to review business results and customer feedback.

Skills

Customer service

Leadership

Communication

Time management

Problem solving

Flexibility

Tools

Microsoft Office

Google apps

Computer systems

Tablet devices

Job description

Crate & Barrel is seeking a Team Leader, Trade to energize the sales floor and mentor associates. Under the Assistant Store Leader, you’ll guide the designated team to meet daily sales goals, coach performance, and ensure personal attention for every customer.

You’ll play a hands-on role on the floor, train on product knowledge, selling, service, and store policy compliance, while maintaining loss prevention and safety standards.