Team Leader, Design & Trade — Retail Sales Coach

Crate & Barrel; Pasadena (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Crate and Barrel seeks a Team Leader, Trade to energize the salesfloor and drive daily goals. You will mentor and coach associates, manage workloads with the Assistant Store Leader, and ensure high standards of customer service and operations across the team.

You’ll lead by example on product knowledge, selling, and store policies, while fostering professional growth and consistent performance. A strong presence on the floor is essential to success.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.

Skills

Customer service leadership

Communication skills

Organizational skills

Problem solving

Flexibility

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate and Barrel seeks a Team Leader, Trade to energize the salesfloor and drive daily goals. You will mentor and coach associates, manage workloads with the Assistant Store Leader, and ensure high standards of customer service and operations across the team.

You’ll lead by example on product knowledge, selling, and store policies, while fostering professional growth and consistent performance. A strong presence on the floor is essential to success.