Operations Team Leader: Store Floor & Talent Coach

Crate & Barrel; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader, Operations to guide designated teams in merchandising, stock, and store operations. You will coordinate schedules, lead the sales floor, and secure customer-ready conditions across departments.

You will coach associates, drive performance, and partner with the Assistant Store Leader to develop talent. A strong customer service focus and flexible schedule including nights and weekends are required.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Promote sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Customer service

Retail leadership

Communication

Organizational skills

Time management

Performance feedback

Training and development

Leadership on Duty

Coaching

Sales floor presence

Tools

Microsoft Office

Google applications

Computer systems

Tablet devices

Job description

Crate & Barrel is seeking a Team Leader, Operations to guide designated teams in merchandising, stock, and store operations. You will coordinate schedules, lead the sales floor, and secure customer-ready conditions across departments.

You will coach associates, drive performance, and partner with the Assistant Store Leader to develop talent. A strong customer service focus and flexible schedule including nights and weekends are required.