Sales Floor Leader & Team Coach

Crate & Barrel; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Crate & Barrel in Texas seeks a Team Leader, Sales to support the Assistant Store Leader in driving sales and delivering a consistent customer experience. You will lead a designated team, manage workloads, and coach performance while ensuring smooth daily operations.

The role requires strong communication, organization, and problem-solving skills, plus flexibility to work nights, weekends, and holidays. You'll spend most time on the sales floor guiding associates and serving customers.

Qualifications

• 1+ years customer service or retail experience.
• High school diploma/GED or equivalent.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• 2+ years customer service or retail leadership experience preferred.
• Excellent reading and written language skills (English).
• Strong communication and interpersonal skills.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Promote sales and act as Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results and customer feedback.
• Ensure all customers receive gracious, quick, and efficient service.

Skills

Reading & Writing Skills

Communication skills

Organizational skills

Time management

Problem solving

Delegation

Data entry

Customer focus

Sales floor presence

Flexibility in schedule

Leadership

Education

High school diploma or GED

Tools

Microsoft Office

Google Apps

Computer systems

Tablets

Job description

Crate & Barrel in Texas seeks a Team Leader, Sales to support the Assistant Store Leader in driving sales and delivering a consistent customer experience. You will lead a designated team, manage workloads, and coach performance while ensuring smooth daily operations.

The role requires strong communication, organization, and problem-solving skills, plus flexibility to work nights, weekends, and holidays. You'll spend most time on the sales floor guiding associates and serving customers.