Track & Trace Domestic

White Star Logistics, Inc.; New Jersey; On-site; USD 25,000 - 36,000; Full time

Job summary

White Star Logistics, Inc. is seeking a detail-oriented Track & Trace Agent to support our Domestic team in New Jersey.

You monitor each load from pickup to delivery, make status calls with carriers and drivers, and keep customers and the team updated while logging every event in the TMS. Experience in track and trace, dispatch, logistics coordination or customer service, with strong attention to detail and clear phone communication, is preferred.

Qualifications

• Experience in track and trace, dispatch, logistics coordination or customer service.
• Strong attention to detail and clear phone communication.
• Ability to log events accurately in a Transportation Management System (TMS).

Responsibilities

• Follow every load from pickup to delivery and conduct status calls with carriers and drivers.
• Update customers and internal teams and document every event in the TMS.
• Secure proof of delivery (POD), log detention time, and score carrier performance.

Skills

Track & Trace

Dispatch

Logistics coordination

Customer service

Attention to detail

Phone communication

TMS

Tools

TMS

Job description

Keeping Supply Chains Moving Starts with Great People

Join a Team Built on Trust, Service, and Excellence

Success in logistics depends on people who care about doing things the right way, and supporting one another along the journey.

Job Description

• About the Role
• Key Responsibilities
• Key Skills

As a Track & Trace Agent on our Domestic team, you follow every load from pickup to delivery . Your day is built on steady, consistent routines : status calls with carriers and drivers, updating the customer and team , and documenting every event in the system .You’ll secure proof of delivery (POD) , log detentiontime, and score carrier performance on our carrier report card. When something starts to slip, you catch it early and act before it turns into an escalation .You’llneed to trackand trace , dispatch , logisticscoordination or customer service experience, strong attention to detail , clear phone communication, and comfort with a TMS .

You’rethe person who notices the details everyone else misses . You like knowing exactly what needs to happen , keeping everything organized , doing it steadily andwell, and closing every loop .You’drather let your work speak for itself than be the loudest voice in the room, and you take quiet pride in a job done right . Here, every load has a clear process from pickup to delivery, andyou’llkeep it on track, document every step, and stay calm when plans change . If accuracy and consistency are whatyou’reproud of,you’lllove this seat.

White Star Logistics is a fast-growing logistics company based in New Jersey, moving freight across the Mexico–U.S. border, throughout the United States, in and out of ports and rail ramps, and on complex special projects since 2015. We’re on track to double our revenue in 2027, and we’re growing our team by 35% to get there. That growth means real opportunity : new seats, new responsibilities, and a clear path for people who perform . We run the business on EOS, so everyone knows their seat , owns their numbers, and sees the scoreboard every week . Our culture is built on accountability , ongoing training, and protecting our customers’ freight like it’s our own. If you want to build something , not just fill out a job, White Star is the place.