Key Account Manager

White Star Logistics, Inc.; New Jersey; On-site; USD 90,000 - 130,000; Full time

Job summary

White Star Logistics, Inc. seeks a Key Account Manager to own a portfolio of mid-size shippers and drive growth across cross-border, domestic, drayage, and special projects divisions.

You will manage check-ins, CRM updates, and engage with decision-makers to uncover new opportunities while working with Operations and Pricing to ensure service aligns with promises and resolve issues. Strong account-management experience is essential for success.

Qualifications

• Proven account management experience in freight brokerage, 3PL, or logistics.
• Strong CRM habits and data-driven mindset.
• Confidence to upsell and cross-sell to existing customers.

Responsibilities

• Own a portfolio of mid-size shippers with growth potential.
• Start mornings with check-in calls and CRM updates reviewing volume, gross margin, and opportunities.
• Meet decision-makers to uncover new plants, lanes, and services and create sub-accounts across divisions.
• Collaborate with Operations and Pricing to ensure service matches promises and resolve issues.
• Build trusted relationships and leverage margins to drive ongoing opportunities.

Skills

Account management

CRM discipline

Margin awareness

Upselling cross-selling

Relationship-building

Job description

Keeping Supply Chains Moving Starts with Great People

Join a Team Built on Trust, Service, and Excellence

Success in logistics depends on people who care about doing things the right way, and supporting one another along the journey.

Job Description

• About the Role
• Key Responsibilities
• Key Skills

As a Key Account Manager , you own a portfolio of mid-size shippers with big growth potential . Your mornings start with check-in calls and CRM updates , reviewing every account’s volume , gross margin, and open opportunities . By midday, you’re in front of decision-makers , uncovering new plants, lanes, and services, then turning them into new sub-accounts across our cross-border , domestic , drayage, and special projects divisions. In the afternoon, you work hand in hand with Operations and Pricing to make sure service matches what was promised , resolving issues before the customer ever feels them . You’ll need proven account management and relationship-building experience, ideally in freight brokerage , 3PL, or logistics , a strong grasp of margin , disciplined CRM habits , and the confidence to upsell and cross-sell .

Here, your accounts are yours to build . You’ll earn trust , uncover the next win inside every customer, and see your impact show up in real volume and margin every month. If you love winning people over and being rewarded for it, this seat is made for you.

White Star Logistics is a fast-growing logistics company based in New Jersey, moving freight across the Mexico-U.S. border, throughout the United States, in and out of ports and rail ramps, and on complex special projects since 2015. We’re on track to double our revenue in 2027, and we’re growing our team by 35% to get there. That growth means real opportunity : new seats, new responsibilities, and a clear path for people who perform . We run the business on EOS, so everyone knows their seat , owns their numbers, and sees the scoreboard every week . Our culture is built on accountability , ongoing training, and protecting our customers’ freight like it’s our own. If you want to build something , not just fill out a job, White Star is the place.