Track and Trace Representative

Circle Logistics, Inc; Taylor (MI); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Paid holidays

Work from home days

Health insurance benefits

401(k) plan

Job summary

A logistics firm in Taylor, MI is seeking a Track & Trace Representative to coordinate day-to-day shipments and ensure customer satisfaction. The role involves managing documentation, monitoring freight movement, and addressing customer concerns. Candidates should have customer service experience, strong attention to detail, and proficiency in Google Drive and Microsoft Suite. This position offers many benefits and competitive pay ranging from $17.00/hr to $21.00/hr.

Qualifications

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics.
• Ability to prioritize and organize information while completing multiple tasks.

Responsibilities

• Enter new load orders into our web-based software.
• Initiate check calls to track and trace drivers.
• Monitor freight to ensure accurate delivery times.
• Maintain proper paperwork for each shipment.

Skills

Customer service experience

Strong attention to detail

Proficiency in Google Drive

Excellent written communication

Excellent teamwork skills

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Suite

Job description

Track & Trace Representative - Taylor, MI

As a Track & Trace Representative, you will work in a fast‑paced environment coordinating our day‑to‑day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities

• Enter new load orders into our proprietary web‑based software.
• Initiate check calls to track and trace drivers on all pickups and deliveries.
• Communicate internal correspondence with drivers to ensure accurate documentation.
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.
• Maintain and collect proper paperwork for each shipment.
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues.
• Maintain an outbound call volume of 100 calls per day.

Work Hours

1800 - 0600 on a rotating schedule.

Skills/Abilities

• 1‑3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics.
• Strong attention to detail.
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Proficiency in Google Drive and Microsoft Suite.
• Excellent written and verbal communication skills.
• Excellent teamwork skills.

Education and Experience

• High school diploma or equivalent required.
• Associate's degree preferred.
• Call center experience is a bonus.
• Full‑time: 40 hours per week.
• On‑site training and career development.
• Paid holidays, WFH days, and paid time off.
• Insurance benefits including health, vision, dental, life, and disability.
• 401(k) plan.

Compensation

Base pay range: $17.00/hr - $21.00/hr.

Company

Circle Logistics is a 3rd‑party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage technology, industry experience, and employee ingenuity to deliver industry‑leading transportation solutions. We have been in business for over 10 years and have grown to over 500 employees in a booming transportation industry.

Why Join

We believe in hard work and play, providing a competitive pay package & benefits, recognizing those who go the extra mile, and celebrating victories as a team.

Hiring Priority

We are looking for driven people with GRIT, TENACITY & A DESIRE TO WIN.

Seniority Level

Associate.

Employment Type

Full‑time.

Job Function

Customer Service, Supply Chain, and Strategy/Planning. Industry: Truck Transportation.