Track & Trace Agent: Precision in Every Load

White Star Logistics, Inc.; New Jersey; Presencial; MXN 240.000 - 420.000; Jornada completa

Descripción de la vacante

White Star Logistics, Inc. seeks a Track & Trace Agent to monitor loads from pickup to delivery, maintain clear records, and ensure accuracy across operations.

The role emphasizes steady routines, meticulous documentation, and proactive issue resolution to keep shipments on track. The position requires experience in track & trace, dispatch, or customer service, with strong communication skills and familiarity with a TMS or tracking system.

Formación

• Track, dispatch, logistics coordination or customer service experience preferred.
• Strong attention to detail and documentation.
• Comfortable on the phone with carriers, drivers, and customers.

Responsabilidades

• Track and trace, dispatch, and manage load movement end-to-end.
• Conduct status calls with carriers and drivers and update customers.
• Document every event in the system and secure proof of delivery (POD).
• Log detention time and monitor carrier performance on the report card.
• Escalate issues early to prevent service disruptions.

Conocimientos

Track & Trace

Dispatch

Logistics coordination

Customer service

Herramientas

TMS software

Descripción del empleo

White Star Logistics, Inc. seeks a Track & Trace Agent to monitor loads from pickup to delivery, maintain clear records, and ensure accuracy across operations.

The role emphasizes steady routines, meticulous documentation, and proactive issue resolution to keep shipments on track. The position requires experience in track & trace, dispatch, or customer service, with strong communication skills and familiarity with a TMS or tracking system.