Track and Trace Rep

Circle Logistics - Panama; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

SmartRecruiters, Inc. in Fort Wayne, IN is seeking a Track and Trace Representative to ensure shipments stay on schedule from pickup to delivery. You will update shipment details, conduct daily driver check calls, monitor lifecycle, and communicate delays to stakeholders.

This role handles a high volume of outbound calls and requires clear English, attention to detail, and strong multitasking in a fast-paced logistics environment.

Qualifications

• 1–3 years of experience in logistics, dispatch, track & trace, call centers, customer service, or similar roles.
• Strong communication and multitasking skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple shipments and priorities in a fast-paced environment.
• Proficiency with Google Workspace and Microsoft Office.
• Comfortable handling a high volume of outbound calls.
• Proactive, team-oriented, solutions-focused mindset.
• High school diploma required; associate degree or higher preferred.

Responsibilities

• Enter and update shipment details with accuracy in our logistics system.
• Conduct daily check calls with drivers to confirm pickup and delivery progress.
• Monitor and track freight throughout the complete shipment lifecycle.
• Identify potential delays and communicate timely updates to relevant stakeholders.
• Collect and maintain accurate shipment documentation and records.
• Collaborate with Sales and Dispatch teams to resolve shipment-related issues efficiently.
• Manage a high volume of outbound calls, typically 100+ calls per day, maintaining professional communication standards.

Skills

Advanced English

Logistics experience

Outbound calls

Communication

Multitasking

Attention to detail

Google Workspace

Microsoft Office

Education

High school diploma

Associate degree or higher preferred

Tools

Google Workspace

Microsoft Office

Job description

We’re a growing third-party logistics company where GRIT, TENACITY & A DESIRE TO WIN matter. You’ll join a collaborative, high-energy environment where your work directly helps keep freight moving and customers informed.

Job Description

As a Track and Trace Representative, you will be responsible for ensuring shipments remain on schedule from pickup to delivery. Your key responsibilities will include:

• Enter and update shipment details with accuracy in our logistics system
• Conduct daily check calls with drivers to confirm pickup and delivery progress
• Monitor and track freight throughout the complete shipment lifecycle
• Identify potential delays and communicate timely updates to relevant stakeholders
• Collect and maintain accurate shipment documentation and records
• Collaborate with Sales and Dispatch teams to resolve shipment-related issues efficiently
• Manage a high volume of outbound calls, typically 100+ calls per day, maintaining professional communication standards

Qualifications

• Advanced English — spoken and written (Englishlanguage is a valuable asset)
• 1-3 years of experience in logistics, dispatch, track & trace, call centers, customer service, or similar roles
• Strong communication and multitasking skills
• Excellent attention to detail and organizational abilities
• Ability to manage multiple shipments and priorities in a fast-paced environment
• Proficiency with Google Workspace and Microsoft Office
• Comfortable handling a high volume of outbound calls
• A proactive, team-oriented, solutions-focused mindset
• High school diploma required; associate degree or higher preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.