Track and Trace Domestic

White Star Logistics, Inc.; New Jersey; On-site; MXN 240,000 - 420,000; Full time

Job summary

White Star Logistics, Inc. seeks a Track & Trace Agent to monitor loads from pickup to delivery, maintain clear records, and ensure accuracy across operations.

The role emphasizes steady routines, meticulous documentation, and proactive issue resolution to keep shipments on track. The position requires experience in track & trace, dispatch, or customer service, with strong communication skills and familiarity with a TMS or tracking system.

Qualifications

• Track, dispatch, logistics coordination or customer service experience preferred.
• Strong attention to detail and documentation.
• Comfortable on the phone with carriers, drivers, and customers.

Responsibilities

• Track and trace, dispatch, and manage load movement end-to-end.
• Conduct status calls with carriers and drivers and update customers.
• Document every event in the system and secure proof of delivery (POD).
• Log detention time and monitor carrier performance on the report card.
• Escalate issues early to prevent service disruptions.

Skills

Track & Trace

Dispatch

Logistics coordination

Customer service

Tools

TMS software

Job description

Track & Trace Agent - Needed To Deliver Precision On Every Load

You're the person who notices the details everyone else misses. You like knowing exactly what needs to happen, keeping everything organized, doing it steadily and well, and closing every loop. You'd rather let your work speak for itself than be the loudest voice in the room, and you take quiet pride in a job done right. Here, every load has a clear process from pickup to delivery, and you'll keep it on track, document every step, and stay calm when plans change. If accuracy and consistency are what you're proud of, you'll love this seat.

As a Track & Trace Agent on our Domestic team, you follow every load from pickup to delivery. Your day is built on steady, consistent routines: status calls with carriers and drivers, updating the customer and team, and documenting every event in the system. You'll secure proof of delivery (POD), log detention time, and score carrier performance on our carrier report card. When something starts to slip, you catch it early and act before it turns into an escalation. You'll need to track and trace, dispatch, logistics coordination or customer service experience, strong attention to detail, clear phone communication, and comfort with a TMS.

White Star Logistics is a fast-growing logistics company based in New Jersey that has moved freight across the Mexico–U.S. border, throughout the United States, in and out of ports and rail ramps, and on complex special projects since 2015. We're on track to double our revenue in 2027, and we're growing our team by 35% to get there. That growth creates real opportunity: new seats, new responsibilities, and a clear path for high performers. We run the business on EOS, so everyone knows their seat, owns their numbers, and sees the scoreboard every week. Our culture is built on accountability, ongoing training, and protecting our customers' freight like it's our own. If you want to build something, not just fill out a job, White Star is the place.

We're only looking for the most reliable people in logistics: the ones who never let a detail slip. If you want a role with clear expectations, a steady rhythm, and a team that values work done right, this is your seat. Your accuracy will be seen and counted every week.

Position Overview

• Highlights: Clear Processes, Steady Daily Rhythm, Fast-Growing Team, High-Performance Culture
• Job Type: Track and Trace Agent, Logistics Coordinator, Load Tracking Specialist, Dispatch Coordinator, Logistics Customer Service
• Work Hours: Full-time

Required Experience

• Track and trace, dispatch, logistics coordination, or customer service experience preferred
• Strong attention to detail and documentation
• Comfortable on the phone with carriers, drivers, and customers
• Experience with a TMS or tracking system preferred