Track & Trace Operator

Openkrill; United States; À distance; USD 42 000 - 70 000; Plein temps

Avantages offerts par ce poste

Remote work

Paid time off

Team events

Equipment provided

Supportive team

Résumé du poste

Openkrill is seeking a detail-oriented Track & Trace Operator in the United States to monitor shipments and ensure on-time delivery. You will communicate with carriers and internal teams, resolve transportation issues, and maintain accurate data in the system.

The role requires strong problem-solving, data-entry precision, and proficiency with logistics software. The position offers a remote work option, a competitive USD salary, PTO, and opportunities to contribute to routing optimization and

Qualifications

• Experience in tracking shipments and monitoring transportation operations.
• Strong communication skills for carriers, drivers, and internal teams.
• Proven ability to resolve delays and issues in a fast-paced logistics environment.
• Attention to detail and accuracy in data entry and record-keeping.
• Proficiency with MS Office and logistics management software; familiarity with TMS.

Responsabilités

• Track and monitor shipments from origin to destination to ensure timely delivery.
• Communicate with carriers, drivers, and internal teams for real-time updates.
• Identify and resolve delays by coordinating with stakeholders.
• Maintain accurate shipment statuses, delays, and resolutions in the system.
• Ensure compliance with company policies and industry regulations.
• Address potential disruptions in the supply chain and escalate as needed.
• Generate and analyze reports on shipment performance and logistics metrics.
• Assist in optimizing routing and delivery efficiency.
• Provide exceptional customer service to stakeholders regarding inquiries.

Connaissances

Logistics tracking

Problem solving

Communication

Multitasking

Data entry

MS Office

TMS experience

Carrier systems

Outils

Logistics software

Excel

Outlook

Transportation Management System

Description du poste

We are seeking a detail-oriented and proactive Track & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolving any transportation-related issues. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of logistics operations.

Key Responsibilities:

• Track and monitor shipments from origin to destination to ensure timely delivery.
• Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status.
• Identify and resolve transportation delays or issues by coordinating with stakeholders.
• Maintain accurate records of shipment statuses, delays, and resolutions in the system.
• Ensure compliance with company policies and industry regulations.
• Proactively address potential disruptions in the supply chain and elevate concerns as needed.
• Generate and analyze reports related to shipment performance and key logistics metrics.
• Assist in optimizing routing and delivery efficiency.
• Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries.

Working conditions:

• Work schedule:Monday - Friday: 4:00 PM - 12:00 AM ESTMonday - Friday: 8:00 AM - 4:00 PM EST
• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Strong knowledge of logistics tracking systems and software.
• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and accuracy in data entry and record-keeping.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics management software.
• Experience working with freight carriers, 3PLs, or transportation management systems (TMS).
• Knowledge of domestic and international shipping regulations.