Track and Trace Representative

Circle Logistics Inc.; Taylor (MI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid holidays

WFH days

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) Plan

On-site training

Career development

Job summary

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. Circle Logistics seeks a Track & Trace Representative in Taylor, MI to coordinate shipments, maintain documentation, and communicate clearly with drivers and customers.

As part of a fast-paced team, you will monitor freight, resolve issues with Sales and Dispatch, and maintain 100 outbound calls per day.

Qualifications

• High school diploma or equivalent required.
• Associate's degree preferred.
• Call center experience is a bonus.

Responsibilities

• Enter new load orders into our proprietary web-based software.
• Initiate “check calls” to track and trace drivers on all pickups and deliveries.
• Communicate internal correspondence with drivers to ensure accurate documentation.
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays.
• Maintain and collect proper paperwork for each shipment.
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues.
• Maintain an outbound call volume of 100 calls per day.

Skills

Customer service

Attention to detail

Prioritization & organization

Verbal communication

Written communication

Teamwork

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Google Drive

Microsoft Office

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

Track & Trace Representative - Taylor, MI

As Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

• Enter new load orders into our proprietary web-based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internal correspondence with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
• Maintain an outbound call volume of 100 calls per day

WORK HOURS FOR THIS ROLE WILL BE: 0600-1800 on a rotating schedule

• $18 - $21 per hour
• Full-time: 40 hours per week
• On-site training and career development
• Paid holidays, WFH days, and paid time off
• Insurance benefits, including but not limited to: Health, vision, dental, life, and disability
• 401(k) Plan

Qualifications

Skills/Abilities:

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Education and Experience:

• High school diploma or equivalent required
• Associate's degree preferred
• Call center experience is a bonus

Additional Information

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.