Track & Trace Specialist — Fast-Paced Logistics Dispatch

Circle Logistics; Chicago Heights (IL); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Remote work option

Paid holidays

Paid time off

401(k) Plan

Descripción de la vacante

Circle Logistics is seeking a Track & Trace Representative in Chicago, IL to coordinate shipments, provide visibility, and maintain accurate documentation for all loads in a fast-paced environment.

Responsibilities include entering load orders in our web-based software, initiating check calls, communicating with drivers, monitoring freight, and ensuring on-time delivery. This full-time role offers on-site training and benefits.

Formación

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Responsabilidades

• Enter new load orders into our proprietary web-based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internal correspondence with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
• Maintain an outbound call volume of 100 calls per day

Conocimientos

Customer service

Attention to detail

Prioritization & organization

Google Drive

Microsoft Office

Written & verbal communication

Teamwork

Educación

High school diploma or equivalent

Associate's degree preferred

Herramientas

Google Drive

Microsoft Office

Descripción del empleo

Circle Logistics is seeking a Track & Trace Representative in Chicago, IL to coordinate shipments, provide visibility, and maintain accurate documentation for all loads in a fast-paced environment.

Responsibilities include entering load orders in our web-based software, initiating check calls, communicating with drivers, monitoring freight, and ensuring on-time delivery. This full-time role offers on-site training and benefits.