Track & Trace Representative

FLS Transportation Services; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

FLS Transportation Service in Jacksonville, FL is seeking a Track & Trace Representative to monitor shipments from origin to destination and ensure on-time pickups and deliveries. You will coordinate with drivers, carriers, and the Operations Team to resolve issues and maintain service levels.

The role requires a High School Diploma and strong organizational, communication, and computer skills. Proficiency in Microsoft Word and Excel, plus data entry systems, is expected to support daily

Qualifications

• High School Diploma is required.
• Excellent customer service and communication skills.
• Proficient in Microsoft Word, Excel and data entry systems.
• Strong organizational and time-management abilities.
• Ability to work with all levels within the company and positively influence culture.
• Attention to detail and strong critical thinking.

Responsibilities

• Tracking drivers from origin to destination to ensure on-schedule pickups and deliveries.
• Assist carriers with issues or delays, escalating to account managers or customers as needed.
• Communicate delays or issues to Operations Team and provide solutions to maintain customer satisfaction.
• Verify that customer delivery requirements are met in a satisfactory manner.
• Utilize in-house programs and online outlets to provide customers with up-to-date status.
• Schedule appointments and track loads.

Skills

Customer service

Microsoft Word

Microsoft Excel

Data entry

Time management

Communication

Phone skills

Attention to detail

Critical thinking

Education

High School Diploma

Tools

Microsoft Office

Job description

FLS Transportation Service is currently seeking a Track & Trace Representative.

Responsibilities

• Tracking drivers from point of origin to destination ensuring that they are on schedule for pick-up and delivery appointments;
• Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and when necessary the customer);
• Communicating issues or delays to the Operations Team and providing solutions whenever possible in order to maintain the highest customer satisfaction;
• Verifying customer delivery requirements are being met in a satisfactory manner;
• Utilizing our in‑house programs and online outlets to provide our customers with the most up to date status.
• Schedule appointments and Track Loads

Requirements

• High School Diploma
• Demonstrated ability to stay current and accurately interpret industry trends;
• Excellent organizational & time management skills, with the ability to handle multiple priorities and deadlines;
• Excellent customer service, communication and computer skills (Microsoft Word, Excel and data entry systems);
• Ability to positively influence culture and behavior and work effectively with all levels within the company;
• Career driven - this is not just a job but an opportunity to grow;
• Strong attention to detail and effective critical thinking.
• Experience with Microsoft Office
• Good Phone Skills