Towing & Roadside Services Dispatch Coordinator in Day Shift

Nk Towing & Roadside Services Inc; California (MO); On-site; USD 38,000 - 58,000; Full time

Job summary

NK Towing is seeking a daytime Dispatcher to assist AAA members during roadside emergencies. The ideal candidate communicates clearly, stays calm under pressure, and makes quick, informed decisions.

You will coordinate multiple drivers, use GPS software and dispatch systems, and keep accurate logs for service calls from our Vista, CA base. Training is provided to start quickly and handle fast-paced situations confidently.

Qualifications

• Excellent customer service and the ability to multi-task are essential.
• Strong communication skills, especially over the phone, are required.
• Ability to stay calm under pressure and make quick, sound decisions.

Responsibilities

• Coordinate and dispatch multiple drivers to emergency roadside calls using mobile devices and computer software.
• Answer phones in a timely, friendly and professional manner; assess caller needs to dispatch the best service vehicle.
• Dispatch calls based on service needs and the appropriate truck required for the customer.
• Complete reports and paperwork timely; collect driver documents daily and log activities.
• Maintain accurate records of departure, arrival, calls, tow destinations and charges.
• Follow company processes for call clearance with complete documentation.
• Use GPS tools to track vehicle locations to aid prompt service.

Skills

Excellent customer service

Multi-tasking ability

Clear communication

Calm under pressure

Typing skills

Self-motivated

Tools

GPS software

Computer literacy

Job description

Job Description

Job Description

NK Towing is a AAA Approved Company hiring for day-time dispatch positions. We are a FAST-paced company looking for self-starters who are quick learners, focused and require minimal supervision (after training).

Dispatcher Position - We will train YOU!

As a Dispatcher at NK Towing, you'll play an important role in helping AAA members during stressful situations. We're looking for someone who communicates clearly, stays calm under pressure, and can make smart decisions—especially when responding to urgent roadside assistance calls.

A. Essential Duties and Responsibilities -- Dispatcher

• Coordinate and dispatch multiple drivers to emergency roadside calls using mobile devices and computer software
• Answers phones in a timely, friendly and professional manner; Investigates the needs of the caller to appropriately dispatch the best service vehicle and driver to meet the needs of the customer and the goals of the company
• Dispatches calls based on the service(s) and the appropriate service truck needed to assist the customer
• Complete report / paperwork, in timely and accurately; meet deadlines, collect driver documents daily, complete log sheets
• Effectively communicate with others, provide accurate information
• Keep accurate records of time of departure or dispatch, time of arrival (10-97) and time of call completion (10-98), tow destinations, all service call charges and/or additional charges
• Strictly follows company processes for clearing calls, including complete and accurate documentation
• Effectively use GPS tools to track the location of company vehicles to aid and assist in prompt service

B. Requirements for all Positions:

• Excellent customer service skills and the ability to multi-task
• Must be willing to work a flexible shift including weekends (Dispatcher)
• Computer and typing skills.
• Strong work ethic, self-motivated, and very organized
• Strong desire to help people and solve challenging problems.
• Ability to work well under pressure.
• Ability to retain information and process constantly changing scenarios with attention to detail.
• Have dependable transportation arrangements, be on time and regularly attend work shifts
• smile and enjoy your work.

MINIMUM QUALIFICATIONS:

C. Experience:

• Experience is a plus but not required.

D. Knowledge, Ability and Skill:

• Must possess a good command of both oral and written language.
• Ability to work alone and handle emergency situations calmly, promptly and efficiently.
• Ability or Skill in typing, computers and record keeping.
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Capacity to learn communication system techniques.
• Ability to maintain professional demeanor in challenging towing work environment.

NK is located at 451 Olive Ave, Vista, CA 92083.

About NK Towing & Roadside Services:

Join the NK Family and become a Tow Truck Driver, Battery Service Provider, Dispatcher or a member of our Transportation Office Team! NK offers emergency towing and emergency roadside assistance assistance services for AAA Members, Law Enforcement and the Public. If you want to become a AAA Mobile Battery Service Provider, a Professional Tow Truck Driver, or a Emergency Roadside Assistance Dispatcher, NK Towing is your top option. With a full fleet of vehicles, we have been training and developing our Roadside Assistance Professionals to drive all kinds of light, medium and heavy duty trucks for more than 18 years. By joining NK Towing you will obtain new skills and learn new practices on how to provide a variety of customer solutions for Roadside dilemmas. These include: Battery Services, Lock-Outs, Fuel Deliveries, Tire Changes for our BSP Drivers and for our California Drivers: Auto Collision and Heavy Duty Towing, that includes RVs tows, buses, trucks, boats, storage containers and heavy equipment tows. You will also participate in AAA training and seminars on industry best practices and providing top-quality customer service to AAA customers. Join the NK Family of Roadside Assistance Professionals and you too will become a Roadside Hero! NK Towing & Roadside Services is located in North County San Diego (Oceanside,& Vista) *AAA Approved Service Providers and located in Vista, California