Rapid Tow & Roadside Dispatcher (San Diego)

Angelo's Towing; San Diego (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Angelo's Towing in San Diego, CA is seeking a Tow and Roadside Dispatcher to join our family-run team. The full-time, on-site role requires coordinating tow and roadside calls, communicating with customers and drivers, and maintaining accurate dispatch records.

You will monitor drive locations, prioritize urgent requests, and provide clear ETA information while upholding safety standards and a courteous customer experience.

Qualifications

• Strong communication and customer service skills with clear phone etiquette.
• Ability to work on-site in San Diego, with flexibility for evenings/weekends.
• Experience in towing or emergency services is beneficial but not required.
• High school diploma or equivalent; dispatch/transport ops training is a plus.

Responsibilities

• Receive and prioritize incoming service requests and dispatch drivers.
• Coordinate tow and roadside assistance across service areas.
• Maintain records in dispatch systems and provide ETA updates.
• Communicate with customers, drivers, and partners by phone and digital tools.

Skills

Communication

Customer service

Dispatching

Scheduling

GPS systems

Data entry

Office software

Organizational skills

Problem solving

Teamwork

Punctuality

Flexibility

On-site

Education

High school diploma or equivalent

Dispatch/Transportation training (plus)

Tools

Dispatch software

GPS systems

Data entry

Office software

Job description

Angelo's Towing in San Diego, CA is seeking a Tow and Roadside Dispatcher to join our family-run team. The full-time, on-site role requires coordinating tow and roadside calls, communicating with customers and drivers, and maintaining accurate dispatch records.

You will monitor drive locations, prioritize urgent requests, and provide clear ETA information while upholding safety standards and a courteous customer experience.