Roadside Assistance/Dispatch Coordinator

Navigate Search; New York (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Navigate Search is seeking an Overnight Tow Dispatch & Roadside Assistance Coordinator for an entry-level, full-time role in New York. This position involves learning the transportation and roadside industry while developing skills in operations, customer service, communication, and problem-solving.

You will coordinate towing and roadside requests, communicate with drivers and customers, monitor service progress, and maintain accurate records.

Qualifications

• Recent college graduates are encouraged to apply.
• Strong communication, customer service, and organizational skills.
• Ability to multitask, prioritize responsibilities, and remain focused in a fast-paced environment.
• Comfortable using computers, GPS technology, and learning new software applications.
• Strong problem-solving and decision-making abilities.
• Dependable, responsible, and self-motivated.
• Ability to work independently and as part of a team.

Responsibilities

• Receive and coordinate incoming towing and roadside assistance requests.
• Communicate with drivers to arrange and coordinate service assignments.
• Provide customers with service updates and estimated arrival times.
• Monitor active service calls and adjust assignments as needed.
• Maintain accurate customer and service information within company systems.
• Communicate professionally with customers, insurance companies, motor clubs, and business partners.
• Address routine service issues and assist with resolving customer concerns.
• Support daily operations while maintaining excellent customer service.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Teamwork

Independent Work

Tools

GPS technology

Computers

Software learning

Job description

Overnight Tow Dispatch & Roadside Assistance Coordinator

Entry-Level Opportunity | Full-Time

Position Summary:

Are you a recent college graduate or someone looking to begin a new career in a fast-paced, customer-focused environment? We are seeking a motivated, dependable, and organized individual to join our team as an Overnight Tow Dispatch & Roadside Assistance Coordinator.

This is an excellent opportunity to learn the transportation and roadside assistance industry while developing valuable skills in operations, customer service, communication, and problem-solving. Previous dispatch or industry experience is not required. We are willing to train the right candidate who has a positive attitude, strong work ethic, and a desire to grow professionally.

In this role, you will coordinate towing and roadside assistance requests, communicate with customers and drivers, monitor service progress, and help ensure timely and efficient service.

Responsibilities:

• Receive and coordinate incoming towing and roadside assistance requests.
• Communicate with drivers to arrange and coordinate service assignments.
• Provide customers with service updates and estimated arrival times.
• Monitor active service calls and adjust assignments as needed.
• Maintain accurate customer and service information within company systems.
• Communicate professionally with customers, insurance companies, motor clubs, and business partners.
• Address routine service issues and assist with resolving customer concerns.
• Support daily operations while maintaining excellent customer service.

Requirements:

• Recent college graduates and individuals looking to start a new career are encouraged to apply.
• Strong communication, customer service, and organizational skills.
• Ability to multitask, prioritize responsibilities, and remain focused in a fast-paced environment.
• Comfortable using computers, GPS technology, and learning new software applications.
• Strong problem-solving and decision-making abilities.
• Dependable, responsible, and self-motivated.
• Ability to work independently and as part of a team.
• Previous customer service, call center, or dispatch experience is helpful but not required.

Schedule & Availability:

• Hours: 6:00 PM - 6:00 AM
• Rotation: Four (4) consecutive days on, followed by four (4) consecutive days off.
• Must be available to work weekends and holidays as part of the rotating schedule.

This position offers an opportunity to gain hands-on experience in transportation, logistics, customer relations, and operations. We are looking for someone with the right attitude, dependability, and willingness to learn who is interested in building a long-term career.

If you are motivated, organized, comfortable with technology, and ready for a new professional opportunity, we encourage you to apply!