Roadside Dispatch Lead — Towing & Emergency Services

K-; Holland (MI); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision insurance

401K with company match

HSA and FSA options

Short and Long Term Disability

Paid Holidays

Sick leave and PTO

Résumé du poste

K&R is a locally owned group of companies providing top-notch towing and roadside services. As Central Dispatcher, you will coordinate between customers, drivers, law enforcement, and service partners to ensure prompt, reliable service in a fast-paced environment.

You will manage schedules, monitor dispatch operations, and prepare reports on response times and service quality. The role requires strong communication, organizational skills, and a mechanical/transportation background.

Qualifications

• Organized and friendly with strong communication skills.
• Able to manage others and handle multiple tasks efficiently.
• Professional appearance with excellent time management.
• Strong mechanical background in the transportation field.
• 5+ years of experience in a fast-paced customer service role.
• 3-5 years of experience in a dispatch role preferred.
• Availability for one of the shifts: 1st shift 7am-3:30pm, 2nd shift 3:30pm-12:00am, 3rd shift 12:00am-7:00am.

Responsabilités

• Coordinate and dispatch towing, roadside service, and tire service calls to field operators.
• Act as the primary link for customers with clear updates and ETA.
• Manage daily schedules for tow truck operators and optimize routing.
• Maintain communication with drivers, customers, law enforcement, and partners.
• Input and maintain records of service requests, dispatch details, and billing.
• Assess situations quickly to determine best action in high-pressure scenarios.
• Ensure dispatch operations comply with policies, regulations, and safety standards.
• Coordinate with repair shops, insurance companies, and other partners as needed.
• Prepare and submit regular reports on dispatch operations and incident documentation.
• Coordinate emergency response efforts for breakdowns or accidents.

Connaissances

Communication skills

People management

Time management

Professional appearance

Mechanical background

Customer service

Dispatch experience

Shift flexibility

Description du poste

K&R is a locally owned group of companies providing top-notch towing and roadside services. As Central Dispatcher, you will coordinate between customers, drivers, law enforcement, and service partners to ensure prompt, reliable service in a fast-paced environment.

You will manage schedules, monitor dispatch operations, and prepare reports on response times and service quality. The role requires strong communication, organizational skills, and a mechanical/transportation background.