Tow And Roadside Dispatcher

Angelo's Towing; San Diego (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Angelo's Towing in San Diego, CA is seeking a Tow and Roadside Dispatcher to join our family-run team. The full-time, on-site role requires coordinating tow and roadside calls, communicating with customers and drivers, and maintaining accurate dispatch records.

You will monitor drive locations, prioritize urgent requests, and provide clear ETA information while upholding safety standards and a courteous customer experience.

Qualifications

• Strong communication and customer service skills with clear phone etiquette.
• Ability to work on-site in San Diego, with flexibility for evenings/weekends.
• Experience in towing or emergency services is beneficial but not required.
• High school diploma or equivalent; dispatch/transport ops training is a plus.

Responsibilities

• Receive and prioritize incoming service requests and dispatch drivers.
• Coordinate tow and roadside assistance across service areas.
• Maintain records in dispatch systems and provide ETA updates.
• Communicate with customers, drivers, and partners by phone and digital tools.

Skills

Communication

Customer service

Dispatching

Scheduling

GPS systems

Data entry

Office software

Organizational skills

Problem solving

Teamwork

Punctuality

Flexibility

On-site

Education

High school diploma or equivalent

Dispatch/Transportation training (plus)

Tools

Dispatch software

GPS systems

Data entry

Office software

Job description

Company Description

Angelo's Towing is a family-run towing and roadside assistance company based in San Diego, CA, and founded in 1979. The company is AAA-approved and provides services such as towing, flat tire assistance, battery jumps, fuel delivery, and lockout support across 18 U.S. locations. Angelo’s Towing emphasizes fast, reliable service backed by AAA training standards. The team operates with a strong customer-first mindset inspired by founder Nash Habib’s motto, “Taken Care of As Soon As Possible.” This commitment to rapid response and professionalism shapes the company culture and daily operations.

Role Description

The Tow and Roadside Dispatcher is a full-time, on-site role located in San Diego, CA. This role is responsible for receiving and prioritizing incoming service requests, coordinating tow and roadside assistance calls, and dispatching drivers and vehicles efficiently across service areas. The dispatcher communicates with customers, drivers, and partners by phone and digital tools, providing clear instructions, updates, and ETA information while maintaining accurate records in dispatch systems. Daily responsibilities include monitoring workload and driver locations, updating job statuses, handling urgent or high-priority calls, and ensuring adherence to safety and service standards. The role also supports problem-solving in the field, collaborates with management on operational improvements, and contributes to a professional and courteous customer experience.

Qualifications

• Strong communication and customer service skills, including clear phone etiquette and the ability to remain calm and professional under pressure.
• Operational and coordination skills, such as dispatching, scheduling, and managing multiple calls or tasks at once in a fast-paced environment.
• Technical and computer skills, including familiarity with dispatch or GPS systems, basic data entry, and use of common office software.
• Organizational and problem-solving skills, with attention to detail, sound judgment, and the ability to prioritize urgent roadside situations.
• Ability to work on-site in San Diego, CA, with reliable punctuality and flexibility to work evenings, weekends, or holidays as needed.
• Experience in towing, transportation, emergency services, or related fields is beneficial but not required.
• High school diploma or equivalent; additional training or certification in dispatch or transportation operations is a plus.
• Commitment to safety, teamwork, and providing respectful, non-discriminatory service to all customers and colleagues.