AAA - Tow Driver

AAA Mountain West Group; Nevada; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

401(k) Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Tuition Reimbursement

Free AAA Membership

Job summary

AAA Mountain West Group in Reno, NV is seeking tow operators to join a team that assists members in roadside emergencies. Starting pay is $22.75 per hour with shift differentials and monthly bonuses.

Training is provided, and the role offers a comprehensive benefits package including medical, dental, and 401(k) matching. As a Roadside Hero, you will arrive on scene to provide safe, efficient service, handle simple diagnostics, and ensure member peace of mind.

Qualifications

• No prior towing experience required; paid training provided.
• Customer-first mindset and helping people.
• Willingness to work varied start times.

Responsibilities

• Operate tow trucks safely and efficiently.
• Provide roadside assistance (tire changes, fuel delivery, lock-outs).
• Perform basic vehicle diagnostics to identify issues.
• Maintain calm, professional demeanor for members on scene.
• Communicate clearly under pressure, in writing where needed.
• Assess safety issues and respond appropriately.
• Operate manual and automatic shift vehicles.

Skills

Customer service

Clear communication

Team oriented

Flexibility

Job description

Job Description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Summary

Location: Reno, NV | Schedule:

Start times range from 8am, 11am, 1pm, or 3:00 PM – Midnight
(Includes Weekends)
Starting Pay: $22.75/hr + Lucrative Shift Differentials & Monthly Bonuses
No Experience Needed. We Train the Right People. Join a Culture of People Helping People.

Ever wanted a job where you genuinely save the day? At AAA Mountain West Group (MWG), we don't just hire tow operators—we hire Roadside Heroes. When our members are stranded, stressed, or having their worst day, you are the face of AAA arriving on the scene to bring safety, solutions, and peace of mind.

If you have a great attitude and a desire to learn, we will provide all the training you need to build a successful, secure career.

Why Join AAA MWG?

Earnings & Financial Wellbeing

• Guaranteed Hours: Minimum of 40 hours per week (steady income you can rely on).
• Base Pay: Starting at $22.75/hour.
• Shift Differentials: Earn an extra $0.75 to $1.50 more per hour depending on your hours and days worked.
• Productivity Incentives: Earn up to an additional $1,900 extra per month just by doing the job you're trained to do!
• 401(k) Retirement: Automatic 3% enrollment (increasing1% annually) with a company match of up to 6%.
• Commuter Benefits: Save on taxes by setting aside up to $680/month for transit or parking.
• Health & Wellness Benefits
• Medical Choices: Choose from our flexible Red, White, or Blue tiers to fit your budget.
• HSA Company Contribution: Enroll in the Blue Tier, and AAA will contribute $1,000 (Individual) or $2,000 (Family) annually to your health savings.
• Mental Health Support: 6 free annual sessions with therapists or coaches via Modern Health for you and your family.
• Dental & Vision: Full coverage for preventive checkups and cleanings.
• Life Insurance: Company-paid Basic Life and AD&D insurance (1x your annual salary).
• Time Off & Extra Perks
• Generous PTO: Accrue up to 136 hours (17 days) of Paid Time Off in your very first year.
• Paid Holidays: 11 paid holidays per year.
• Tuition Reimbursement: Ready to grow? We reimburse up to $5,250 per year for job-related degrees or certifications (eligible after 6 months).
• Free AAA Membership: Enjoy a Free AAA Classic Membership and exclusive discounts on home/auto insurance.

What You’ll Do (Key Responsibilities)

• Operating tow trucks safely and efficiently.
• Performing simple vehicle diagnostics to figure out the issue.
• Providing essential roadside assistance, including tire changes, fuel delivery, and vehicle lock-outs.
• Building trust, problem-solving, and being a calming presence for our members on the scene.
• Clear and proficient verbal and written communication even under pressure.
• Common knowledge of vehicle components and the common reasons for vehicle failure.
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately.
• Ability to drive a manual/automatic shift vehicle.

What We Are Looking For

• No prior towing experience required! We provide top-tier, paid training for the role.
• A customer-first mindset and a passion for helping people.
• Willingness and flexibility to work the 8am, 11am, 1pm, or 3:00 PM – Mid