Towing Operations Dispatcher & Resource Planner

RB Global Inc.; Memphis (TN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

401(k) with company match

Paid PTO 15 days

Job summary

RB Global Inc. is seeking a Dispatcher to manage towing resources, ensure on-time performance, and provide outstanding service to towing partners.

The role focuses on coordinating capacity, assigning tow truck resources, and maintaining strong relationships with drivers. You will monitor transportation activity, analyze reports, and help control costs while aligning with safety guidelines and company policies.

Qualifications

• 2+ years of customer service experience and 1+ year direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and elevate issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Dispatch

Job description

RB Global Inc. is seeking a Dispatcher to manage towing resources, ensure on-time performance, and provide outstanding service to towing partners.

The role focuses on coordinating capacity, assigning tow truck resources, and maintaining strong relationships with drivers. You will monitor transportation activity, analyze reports, and help control costs while aligning with safety guidelines and company policies.