Towing Dispatch Specialist

Ritchie Bros. Auctioneers, Inc.; Sacramento (CA); On-site; USD 40,000 - 54,000; Full time

Job summary

IAA Holdings, LLC, a RB Global company, seeks a Dispatcher to manage towing resources and keep pickups/deliveries running smoothly. You will provide outstanding customer service to towing partners and coordinate capacity across branches.

The role emphasizes optimizing branch productivity, coordinating with towers, and maintaining strong driver relationships to ensure efficient transportation operations.

Qualifications

• 2+ years customer service experience, with at least 1 year in dispatch.
• Ability to manage multiple towing resources and communicate clearly.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to maximize productivity.
• Plan daily resource needs and coordinate with towers for available trucks.
• Identify capacity shortfalls and engage part-time networks as needed.
• Monitor transportation costs and seek cost-saving opportunities.
• Recruit new tow drivers to expand the towing network.
• Provide documentation for pickups/deliveries, including checks and cash handling.
• Ensure timely performance through progress monitoring and adjustments.
• Escalate transportation issues to management as needed.

Skills

Customer service

Dispatch experience

Job description

IAA Holdings, LLC, a RB Global company, seeks a Dispatcher to manage towing resources and keep pickups/deliveries running smoothly. You will provide outstanding customer service to towing partners and coordinate capacity across branches.

The role emphasizes optimizing branch productivity, coordinating with towers, and maintaining strong driver relationships to ensure efficient transportation operations.