Towing Operations Planner & Dispatcher

RB Global Inc.; Columbus (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

PTO 15 days

Job summary

IAA Holdings, LLC in Columbus, OH seeks a Dispatcher to coordinate towing operations, manage tow truck resources, and ensure on-time performance while providing excellent service to our towing partners.

You will plan daily resource needs, optimize tower productivity, monitor costs, and uphold safety and company policies in a dynamic environment. This role offers stability within RB Global's extended network.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work to optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and make necessary adjustments to ensure timely performance.
• Identify and upscale issues or concerns related to transportation activities to management.
• Establish and maintain good working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Dispatch

Job description

IAA Holdings, LLC in Columbus, OH seeks a Dispatcher to coordinate towing operations, manage tow truck resources, and ensure on-time performance while providing excellent service to our towing partners.

You will plan daily resource needs, optimize tower productivity, monitor costs, and uphold safety and company policies in a dynamic environment. This role offers stability within RB Global's extended network.