Professional Tow Truck Operator - Dispatch & Service

Ritchie Bros.; Town of Cicero (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

15 days PTO

Job summary

RB Global, a part of Ritchie Bros., is seeking a tow truck driver to join our Yard Operations. You will provide best-in-class towing for light-duty vehicles, manage inbound/outbound pickups, and collaborate with the Dispatch Team to meet due dates.

This full-time role requires 12–14 hour shifts, including weekends and holidays, with outdoor year-round work. You will perform pre/post-trip inspections, document events in the IAA Tow App, and deliver excellent customer service.

Qualifications

• Minimum 1 year towing/transport experience.
• Valid Class D driver’s license with a clean driving record.
• Willingness to work 12–14 hour shifts including weekends and holidays.
• Excellent written and oral communication skills.
• Outdoor year-round work environment.

Responsibilities

• Safely operate tow trucks and tow light duty vehicles without damage.
• Perform pre- and post-trip inspections to ensure vehicles are not damaged.
• Tow customer vehicles and meet due dates.
• Provide status updates to customers and dispatchers.
• Record pickup/delivery events and images in the IAA Tow App.
• Verify title information and communicate discrepancies with Dispatch Team.
• Ensure all assigned tow jobs are completed on or before the due date.
• Other duties as assigned per business needs.

Skills

Towing experience

Customer service

Safe driving

Route planning

Communication skills

Attention to detail

Mechanical knowledge

Team collaboration

Tools

Tow App knowledge

Job description

RB Global, a part of Ritchie Bros., is seeking a tow truck driver to join our Yard Operations. You will provide best-in-class towing for light-duty vehicles, manage inbound/outbound pickups, and collaborate with the Dispatch Team to meet due dates.

This full-time role requires 12–14 hour shifts, including weekends and holidays, with outdoor year-round work. You will perform pre/post-trip inspections, document events in the IAA Tow App, and deliver excellent customer service.