Towing Dispatch & Resource Planner

RB Global Inc.; Puyallup (WA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

401k with match

15 days PTO

Job summary

RB Global Inc. is seeking a Dispatcher to coordinate towing resources and maintain on-time pickups and deliveries. The role supports branch productivity and requires strong customer service and dispatch experience.

You will direct towing-related activities, manage tow truck resources, and plan for future demand while maintaining safety and cost efficiency. This is a full-time position based in Washington state.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and make necessary adjustments to ensure timely performance.
• Identify and escalate issues related to transportation activities to management.

Skills

Customer service

Dispatch

Job description

RB Global Inc. is seeking a Dispatcher to coordinate towing resources and maintain on-time pickups and deliveries. The role supports branch productivity and requires strong customer service and dispatch experience.

You will direct towing-related activities, manage tow truck resources, and plan for future demand while maintaining safety and cost efficiency. This is a full-time position based in Washington state.