Logistics Dispatcher: Towing Operations & Customer Focus

Ritchie Bros. Auctioneers, Inc.; Grand Rapids (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

RB Global in Grand Rapids, MI is seeking a Dispatcher for Yard Operations. The role focuses on managing towing resources, ensuring on-time pickups and deliveries, and delivering outstanding service to towing partners.

You will coordinate capacity, plan resources, monitor performance, and align with the RB Transportation team, while maintaining safety and efficiency in a fast-paced auction environment.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and elevate issues or concerns related to transportation activities to management.
• Establish and maintain good working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.

Skills

Customer service

Dispatch

Transportation coordination

Job description

RB Global in Grand Rapids, MI is seeking a Dispatcher for Yard Operations. The role focuses on managing towing resources, ensuring on-time pickups and deliveries, and delivering outstanding service to towing partners.

You will coordinate capacity, plan resources, monitor performance, and align with the RB Transportation team, while maintaining safety and efficiency in a fast-paced auction environment.