Towing Logistics Dispatcher – Resource Planner

RB Global Inc.; Tucson (AZ); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

PTO 15 days per year

Job summary

RB Global Inc. is seeking a Dispatcher in Tucson, AZ to manage towing resources and ensure on-time performance. The role emphasizes delivering excellent customer service to towing partners and coordinating capacity across the network.

The incumbent will plan resources for daily operations, optimize driver productivity, and identify cost-saving opportunities while maintaining safety compliance and strong relationships with drivers and the IAA Transportation team.

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch.
• Experience coordinating towing resources and managing driver networks.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and adjust to ensure timely performance.
• Identify and escalate issues related to transportation activities to management.
• Establish and maintain good working relationships with tow drivers and the IAA Transportation team.
• Review transportation activity reports, including Time Performance metrics.
• Comply with safety guidelines and company policies.

Skills

Customer service

Dispatch

Job description

RB Global Inc. is seeking a Dispatcher in Tucson, AZ to manage towing resources and ensure on-time performance. The role emphasizes delivering excellent customer service to towing partners and coordinating capacity across the network.

The incumbent will plan resources for daily operations, optimize driver productivity, and identify cost-saving opportunities while maintaining safety compliance and strong relationships with drivers and the IAA Transportation team.