Towing Operations Dispatcher & Resource Coordinator

RB Global, Inc.; Aurora (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Time Off

Job summary

RB Global, Inc. is seeking a Dispatcher to manage towing resources and ensure on-time pickups and deliveries, while delivering excellent customer service to towing partners.

The role focuses on coordinating capacity, monitoring performance, and maintaining strong working relationships with drivers and the IAA Transportation team. Responsibilities include planning resources, reducing costs, recruiting towers, and ensuring proper documentation for each dispatch.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and escalate issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Dispatch experience

Job description

RB Global, Inc. is seeking a Dispatcher to manage towing resources and ensure on-time pickups and deliveries, while delivering excellent customer service to towing partners.

The role focuses on coordinating capacity, monitoring performance, and maintaining strong working relationships with drivers and the IAA Transportation team. Responsibilities include planning resources, reducing costs, recruiting towers, and ensuring proper documentation for each dispatch.