Dispatch & Operations Lead - Towing Resources & Growth

RB Global, Inc.; Sioux Falls (SD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

401k with match

15 days PTO per year

Job summary

RB Global, Inc. is seeking a Dispatcher to manage towing resources, ensuring on-time pickups and deliveries and supporting branch growth. You will provide excellent customer service to towing partners and coordinate capacity and resources across the network.

The role emphasizes safety, efficiency, and strong collaboration with the IAA Transportation team. You will review transportation reports, optimize tower productivity, and build relationships with drivers while handling documentation and

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and make necessary adjustments to ensure timely performance.
• Identify and escalate issues or concerns related to transportation activities to management.
• Establish and maintain good working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.

Skills

Customer service

Dispatch coordination

Job description

RB Global, Inc. is seeking a Dispatcher to manage towing resources, ensuring on-time pickups and deliveries and supporting branch growth. You will provide excellent customer service to towing partners and coordinate capacity and resources across the network.

The role emphasizes safety, efficiency, and strong collaboration with the IAA Transportation team. You will review transportation reports, optimize tower productivity, and build relationships with drivers while handling documentation and