Strategic Dispatch & Logistics Coordinator

RB Global, Inc.; Justin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with 100% match up to 4%

15 days PTO per year

Job summary

RB Global, Inc. in Justin, TX is seeking a Dispatcher to manage towing resources and coordinate capacity for pickups and deliveries. The role emphasizes delivering exceptional customer service to towing partners and ensuring on-time performance across the branch.

You will plan daily resource needs, assign tow truck work, monitor costs, and escalate issues to management while building strong relationships with drivers and collaborating with the IAA Transportation team.

Qualifications

• 2+ years customer service experience
• 1+ years direct dispatch experience

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity.
• Plan future day resource requirements and coordinate with towers to line up required resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and adjust to ensure timely performance.
• Identify and escalate issues related to transportation activities to management.
• Establish and maintain good working relationships with tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.

Skills

Customer service

Dispatching

Job description

RB Global, Inc. in Justin, TX is seeking a Dispatcher to manage towing resources and coordinate capacity for pickups and deliveries. The role emphasizes delivering exceptional customer service to towing partners and ensuring on-time performance across the branch.

You will plan daily resource needs, assign tow truck work, monitor costs, and escalate issues to management while building strong relationships with drivers and collaborating with the IAA Transportation team.