Towing Operations Coordinator

RB Global, Inc.; Puyallup (WA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Job summary

RB Global, Inc. is seeking a Dispatcher to manage towing resources and ensure on-time pickups and deliveries, supporting branch productivity and growth.

You will coordinate tow truck resources, communicate with drivers and partners, and monitor performance to identify cost-saving opportunities while complying with safety guidelines. You will build relationships with drivers, recruit new towers, review transportation reports, and escalate issues to management as needed, while ensuring excellent

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and escalate issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Dispatch

Job description

RB Global, Inc. is seeking a Dispatcher to manage towing resources and ensure on-time pickups and deliveries, supporting branch productivity and growth.

You will coordinate tow truck resources, communicate with drivers and partners, and monitor performance to identify cost-saving opportunities while complying with safety guidelines. You will build relationships with drivers, recruit new towers, review transportation reports, and escalate issues to management as needed, while ensuring excellent