Towing Logistics Dispatcher | 15 Days PTO + 401k Match

RB Global, Inc.

Culpeper (VA)

On-site

USD 42,000 - 62,000

Full time

3 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO 15 days per year

Job summary

RB Global, Inc. is seeking a Dispatcher to manage towing resources and ensure on-time performance for pickups and deliveries. You will support customer service for towing partners, coordinate capacity and resource demands, and contribute to branch productivity.

The role emphasizes building relationships with tow drivers and coordinating with the IAA Transportation team to optimize efficiency and costs.

Qualifications

2+ years customer service experience.
1+ years direct dispatch experience.

Responsibilities

Direct activities related to towing operations and on-time performance goals.
Manage tow truck resources and assign work efficiently to optimize productivity.
Plan future day resource requirements and coordinate with towers to line up truck resources.
Identify when demand exceeds tow truck capacity and refer to part-time networks for resources.
Monitor transportation costs and identify opportunities for cost savings.
Recruit new towers to build towing networks with added resources.
Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
Monitor work-in-progress and adjust to ensure timely performance.
Identify and escalate issues related to transportation activities to management.
Establish strong relationships with the IAA Transportation team and tow drivers.