Dispatch Coordinator - Tow Operations & Growth

RB Global, Inc.; Grand Rapids (MI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

PTO 15 days

Job summary

RB Global, Inc. is seeking a Dispatcher to manage towing resources and ensure on-time performance while delivering excellent customer service to our towing partners. The role emphasizes capacity planning and coordination with towers to meet daily resource needs.

You will build strong relationships with drivers, monitor performance metrics, and ensure safety compliance within company policies. This is a full-time position in a fast-paced logistics environment.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to boost productivity.
• Plan daily resource needs and coordinate with towers to line up trucks.
• Identify when demand exceeds capacity and refer to part-time resources.
• Monitor transportation costs and identify savings opportunities.
• Recruit new towers to grow towing networks.
• Provide documentation to drivers for pickups and deliveries.
• Monitor work-in-progress and adjust to ensure timeliness.
• Identify and escalate issues related to transportation to management.
• Build a relationship with the IAA Transportation team.
• Maintain good relations with all tow drivers.
• Review reports on transportation activity, including time performance.
• Comply with safety guidelines and company policies.
• Other duties as assigned.

Skills

Customer service

Dispatch

Job description

RB Global, Inc. is seeking a Dispatcher to manage towing resources and ensure on-time performance while delivering excellent customer service to our towing partners. The role emphasizes capacity planning and coordination with towers to meet daily resource needs.

You will build strong relationships with drivers, monitor performance metrics, and ensure safety compliance within company policies. This is a full-time position in a fast-paced logistics environment.