Strategic Dispatch & Logistics Coordinator

RB Global, Inc.; Memphis (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

401k with 100% matching up to 4%

15 days PTO

Job summary

RB Global, Inc. Dispatcher role focuses on managing towing resources to keep pickups/deliveries running smoothly and enhance branch productivity. You will provide excellent customer service to towing partners and coordinate capacity and resources as needed.

The position emphasizes on-time performance, cost awareness, and building strong relationships with drivers and the IAA Transportation team.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and escalate issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Job description

RB Global, Inc. Dispatcher role focuses on managing towing resources to keep pickups/deliveries running smoothly and enhance branch productivity. You will provide excellent customer service to towing partners and coordinate capacity and resources as needed.

The position emphasizes on-time performance, cost awareness, and building strong relationships with drivers and the IAA Transportation team.