Dispatch Coordinator: Towing Ops & Resource Planning

RB Global Inc.; Texas; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

PTO 15 days

Job summary

IAA Holdings, LLC is seeking a Dispatcher to coordinate towing resources, support on-time performance, and deliver excellent customer service to our partners and drivers. The role involves planning daily resource needs, optimizing tow operations, and maintaining strong relations with towers and transportation teams.

Ideal candidates have 2+ years in customer service and 1+ year in dispatch, with a safety-conscious approach and ability to adapt to workload fluctuations.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and escalate issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Skills

Customer service experience

Dispatch experience

Job description

IAA Holdings, LLC is seeking a Dispatcher to coordinate towing resources, support on-time performance, and deliver excellent customer service to our partners and drivers. The role involves planning daily resource needs, optimizing tow operations, and maintaining strong relations with towers and transportation teams.

Ideal candidates have 2+ years in customer service and 1+ year in dispatch, with a safety-conscious approach and ability to adapt to workload fluctuations.