Towing Dispatch Lead — Resource Planning & Customer Care

RB Global, Inc.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match 100% for the

15 days PTO annually

Job summary

RB Global, Inc. seeks a Dispatcher to oversee towing resources and maintain on-time performance across branches. You will coordinate tow truck assets, respond to capacity demands, and provide drivers with the necessary documentation for pickups and deliveries while supporting cost control and safety protocols.

The role emphasizes customer service to towing partners, coordination with towers, and proactive planning for daily resource needs to sustain branch growth and reliable service levels.

Qualifications

• 2+ years of customer service experience
• 1+ years direct dispatch experience

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize productivity.
• Plan future day resource requirements and coordinate with towers to line up resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and adjust to ensure timely performance.
• Escalate issues related to transportation activities to management.
• Establish and maintain good working relationships with tow drivers and IAA Transportation team.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines and company policies.
• Other duties as assigned.

Skills

Customer service

Dispatch experience

Job description

RB Global, Inc. seeks a Dispatcher to oversee towing resources and maintain on-time performance across branches. You will coordinate tow truck assets, respond to capacity demands, and provide drivers with the necessary documentation for pickups and deliveries while supporting cost control and safety protocols.

The role emphasizes customer service to towing partners, coordination with towers, and proactive planning for daily resource needs to sustain branch growth and reliable service levels.