Towing Operations Dispatcher: Optimize Routes & Resources

RB Global Inc.; Lexington (SC); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with 100% match for the first 4

15 days PTO per year

Job summary

RB Global Inc. is seeking a Dispatcher in Lexington, SC to manage towing resources and ensure on-time pickup and delivery performance. The role emphasizes exceptional customer service to towing partners and proactive capacity planning to meet daily demand.

The Dispatcher coordinates tower assignments, tracks performance metrics, and maintains driver relationships while upholding safety policies and company procedures across shifts.

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch.
• Strong communication and organizational skills.
• Ability to coordinate multiple resources and partners.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and escalation issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Job description

RB Global Inc. is seeking a Dispatcher in Lexington, SC to manage towing resources and ensure on-time pickup and delivery performance. The role emphasizes exceptional customer service to towing partners and proactive capacity planning to meet daily demand.

The Dispatcher coordinates tower assignments, tracks performance metrics, and maintains driver relationships while upholding safety policies and company procedures across shifts.