Towing Operations Dispatcher & Logistics Coordinator

Ritchie Bros.; Wilmington (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Ritchie Bros. in Wilmington, NC seeks a Dispatcher for Yard Operations to manage towing resources and keep pickups and deliveries on schedule. You will provide outstanding service to towing partners while coordinating capacity to support branch operations.

This role emphasizes teamwork with the IAA Transportation team and requires proactive communication, reliability, and adherence to safety standards and company policies. Candidates should have strong customer service and dispatch experience.

Qualifications

• 2+ years of customer service experience and 1+ years in direct dispatch.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and make necessary adjustments to ensure timely performance.
• Identify and escalate issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned

Skills

Customer service experience

Dispatch

Job description

Ritchie Bros. in Wilmington, NC seeks a Dispatcher for Yard Operations to manage towing resources and keep pickups and deliveries on schedule. You will provide outstanding service to towing partners while coordinating capacity to support branch operations.

This role emphasizes teamwork with the IAA Transportation team and requires proactive communication, reliability, and adherence to safety standards and company policies. Candidates should have strong customer service and dispatch experience.