Towing Operations Dispatcher & Logistics Coordinator

Ritchie Bros.; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k match

PTO 15 days

Job summary

RB Global is seeking a Dispatcher to manage towing resources and ensure on-time pickups and deliveries across our network. The role emphasizes outstanding customer service to towing partners and coordinating capacity to meet branch needs.

You will play a crucial part in optimizing resource allocation, monitoring performance, and maintaining strong working relationships with tow drivers and the IAA Transportation team in a fast-paced, safety-focused environment.

Qualifications

• 2+ years of customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity
• Plan future day resource requirements and coordinate with towers to line up required truck resources
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources
• Monitor transportation costs and identify opportunities for cost savings
• Recruit new towers to build towing networks with added resources
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed
• Monitor work-in-progress & make necessary adjustments to ensure timely performance
• Identify and escalation issues or concerns related to transportation activities to management
• Form a fundamental relationship with the IAA Transportation team
• Establish and maintain good, positive working relationships with all tow drivers
• Review and analyze reports on transportation activity, including Time Performance metrics
• Comply with safety guidelines along with company policies and procedures
• Other duties as assigned

Skills

Customer service

Dispatch

Job description

RB Global is seeking a Dispatcher to manage towing resources and ensure on-time pickups and deliveries across our network. The role emphasizes outstanding customer service to towing partners and coordinating capacity to meet branch needs.

You will play a crucial part in optimizing resource allocation, monitoring performance, and maintaining strong working relationships with tow drivers and the IAA Transportation team in a fast-paced, safety-focused environment.