Senior Transport Dispatch Manager - 24/7 Operations

Guardian Fleet Services; Sandersville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Employer-paid Life and AD&D insurance

401(k) Plan

Short Term Disability

Long-Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Job summary

Guardian Fleet Services in Lexington, KY is seeking a Transport Dispatch Manager to lead dispatch operations for specialized towing, heavy recovery, and equipment transport. You will oversee dispatch staff, optimize fleet utilization, and coordinate with customers and field teams to ensure safe, timely service.

The role requires 3–5 years of dispatch experience in the industry and at least 2 years in a supervisory capacity, with proficiency in dispatch software and Microsoft Office.

Qualifications

• High School Diploma or GED is required.
• 3–5 years dispatch experience in towing, transportation, logistics, emergency services, or fleet operations.
• Minimum 2 years of supervisory or management experience.
• Strong knowledge of towing and recovery operations, fleet management, and dispatch procedures.
• Experience using dispatch software, GPS tracking systems, and fleet management platforms.
• Proficiency with Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Manage daily dispatch operations for specialized transport, towing, heavy recovery, equipment hauling, and oversized load transport services.
• Coordinate and prioritize service calls based on urgency, customer needs, equipment requirements, and capacity.
• Ensure efficient scheduling and routing of tow trucks, transport units, trailers, and recovery equipment.
• Monitor field operations and make real-time adjustments to maximize efficiency and response times.
• Maintain dispatch records, service logs, and reports.
• Supervise, coach, and develop dispatch staff.
• Establish performance standards and service expectations.
• Conduct training on dispatch systems and company procedures.
• Manage staff schedules for 24/7 operations.
• Foster a customer-focused work environment.

Skills

Dispatch software

GPS tracking

Fleet management

Microsoft Office

Education

High School Diploma or GED

Job description

Guardian Fleet Services in Lexington, KY is seeking a Transport Dispatch Manager to lead dispatch operations for specialized towing, heavy recovery, and equipment transport. You will oversee dispatch staff, optimize fleet utilization, and coordinate with customers and field teams to ensure safe, timely service.

The role requires 3–5 years of dispatch experience in the industry and at least 2 years in a supervisory capacity, with proficiency in dispatch software and Microsoft Office.