Towing Dispatch & Resources Coordinator

RB Global Inc.; Wilmington (NC); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off 15 days per year

Job summary

RB Global, a leading vehicle towing and logistics provider, seeks a Dispatcher to optimize towing resources, ensure on-time performance, and deliver excellent customer service to tow partners. The incumbent will coordinate capacity, recruit towers, and monitor costs while maintaining strong driver relations and adherence to safety guidelines.

Responsibilities include planning resource needs, assigning work efficiently, and communicating clearly with drivers for each pickup and delivery.

Qualifications

• 2+ years customer service experience.
• 1+ years direct dispatch experience.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and elevate issues or concerns related to transportation activities to management.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Dispatch

Job description

RB Global, a leading vehicle towing and logistics provider, seeks a Dispatcher to optimize towing resources, ensure on-time performance, and deliver excellent customer service to tow partners. The incumbent will coordinate capacity, recruit towers, and monitor costs while maintaining strong driver relations and adherence to safety guidelines.

Responsibilities include planning resource needs, assigning work efficiently, and communicating clearly with drivers for each pickup and delivery.