Towing Operations Dispatcher - Optimize Resources & Service

RB Global Inc.; Portland (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

401k match

PTO 15 days

Job summary

RB Global Inc. is seeking a Dispatcher to coordinate towing resources, ensuring on-time pickups and deliveries while delivering exceptional service to our towing partners.

The role emphasizes capacity planning and efficient resource allocation to support branch productivity. You will monitor trends, communicate with towers and drivers, and help control transportation costs while building a reliable towing network.

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work efficiently to optimize tower productivity.
• Plan future day resource requirements and coordinate with towers for required truck resources.
• Identify when demand exceeds tow truck capacity and refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress and adjust to ensure timely performance.
• Identify and elevate issues related to transportation activities to management.
• Establish and maintain relationships with the IAA Transportation team.
• Review and analyze reports on transportation activity, including Time Performance metrics.

Skills

Customer service

Dispatch

Scheduling

Job description

RB Global Inc. is seeking a Dispatcher to coordinate towing resources, ensuring on-time pickups and deliveries while delivering exceptional service to our towing partners.

The role emphasizes capacity planning and efficient resource allocation to support branch productivity. You will monitor trends, communicate with towers and drivers, and help control transportation costs while building a reliable towing network.