Towing Operations Dispatcher – Resource and Scheduling Pro

RB Global Inc.; Illinois; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan with company match

15 days PTO per year

Job summary

RB Global Inc. is seeking a Dispatcher to manage towing resources and ensure on-time pickups and deliveries. The role focuses on coordinating capacity, maintaining strong service levels for towing partners, and supporting branch productivity.

The incumbent will provide exceptional customer service to towing partners while aligning resources to meet daily operational demands and cost efficiency targets.

Qualifications

• 2+ years customer service experience, 1+ years direct dispatch.

Responsibilities

• Direct activities related to towing operations and on-time performance goals.
• Manage tow truck resources and assign work in an efficient manner and optimize tower productivity.
• Plan future day resource requirements and coordinate with towers to line up required truck resources.
• Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resources.
• Monitor transportation costs and identify opportunities for cost savings.
• Recruit new towers to build towing networks with added resources.
• Provide necessary documentation to drivers for each pickup and delivery, including check and cash handling as needed.
• Monitor work-in-progress & make necessary adjustments to ensure timely performance.
• Identify and escalation issues or concerns related to transportation activities to management.
• Form a fundamental relationship with the IAA Transportation team.
• Establish and maintain good, positive working relationships with all tow drivers.
• Review and analyze reports on transportation activity, including Time Performance metrics.
• Comply with safety guidelines along with company policies and procedures.
• Other duties as assigned.

Skills

Customer service experience

Dispatch experience

Job description

RB Global Inc. is seeking a Dispatcher to manage towing resources and ensure on-time pickups and deliveries. The role focuses on coordinating capacity, maintaining strong service levels for towing partners, and supporting branch productivity.

The incumbent will provide exceptional customer service to towing partners while aligning resources to meet daily operational demands and cost efficiency targets.